Shipping policy
PAWHAVEN — SHIPPING POLICY Effective: May 2025 | Version 1.0
- Order processing time 1–3 business days after payment confirmation. Confirmation email sent immediately. Tracking number sent once shipped.
- Shipping destinations All 50 US states including Alaska and Hawaii. No international shipping at this time.
- Shipping times
- Standard shipping: 7–15 business days
- Expedited shipping: 5–10 business days Delivery times begin from shipment date, not purchase date.
- Shipping costs
- Under $35: $4.99 flat rate
- $35 and above: FREE Free shipping applied automatically at checkout.
- Order tracking Tracking number sent by email once shipped. Allow 3–5 business days for tracking to update in carrier system.
- Delays and lost packages Contact support@pawhaven.com if package not arrived within 20 business days. Full replacement or refund for carrier-confirmed lost packages.
- Incorrect shipping address Contact support@pawhaven.com — Subject: ADDRESS-[order number] Address changes only possible within 12 hours of order placement.
- Damaged packages Photo evidence required within 48 hours of delivery. Contact support@pawhaven.com for replacement or refund.
- Multiple item orders Items may ship in separate packages and arrive on different days. Normal for dropshipping orders.
- Contact
- Email: support@pawhaven.com
- Hours: Monday–Friday, 9AM–6PM EST
- Response: within 48 business hours